About > Corporate Responsibility

Corporate Responsibility

The Jacobson Group is a values-driven organization that aspires to excellence. Our core values guide the way we work together and with others. Serving our clients and candidates with professionalism and integrity is the foundation of the Jacobson brand and is exemplified through our long-standing success in the insurance talent marketplace.


Our Promise to Clients

As a niche provider of talent to the insurance industry, our reputation is our most meaningful currency. We approach each engagement and project with the intent of developing a long-term partnership based on trust, satisfaction and success.

Here is what you can expect when working with Jacobson:

Ongoing Communication

From the onset, we will discuss expectations regarding the timing of communication and deliverables, as well as your desired preferences. Communication is the key to a successful relationship, and we are committed to keeping you updated throughout the entire process. Additionally, we will be as responsive as possible to your questions and concerns. 

In return, we ask that you, as a client, do the same and provide us with timely feedback regarding candidates. In today’s candidate-driven market, it is especially important to keep the right candidates engaged by swiftly moving them through the recruiting process and making hiring decisions a priority.

Professional Representation

Jacobson does not take our responsibility of representing you and your organization lightly. We recognize the value of an employer brand and are honored that our clients entrust us with their reputations. We seek to deeply understand your culture and brand, so we can serve as a true extension of your organization in the marketplace. We are committed to ethical sourcing techniques and never source under pretext or falsehoods.

Commitment to Integrity

Throughout the past 50 years, we have built a reputation of professionalism and integrity in the insurance community. Our relationships are built on trust and mutual success. We will be open with clients, informing them of any potential challenges that might affect the outcome of their search. We will share information regarding marketplace conditions and potential limitations created by salary ranges, geographical constraints or skill sets and will be candid about other client relationships that may impact the search.

Additionally, it is in our mutual interest to always represent candidates honestly and factually. We will disclose any and all potential conflicts of interest due to business or personal relationships between Jacobson employees and candidates before candidate presentations. Furthermore, upon request, Jacobson will conduct comprehensive reference checks of final candidates.


Our Promise to Candidates

Jacobson has built a strong network within the insurance space. We are proud of the reputation of credibility and trust we have created and endeavor to replicate that professionalism and integrity in our everyday interactions.

As such, we want to make sure job seekers in our industry are aware that employment scams have quickly become one of the riskiest types of fraud for individuals ages 18-54. These scammers pretend to be recruiters, offering a job and often asking for personal information, and even money, to move forward. Jacobson’s recruiters will never ask our candidates for a monetary investment to work with us. We encourage all professionals to be extra vigilant and follow these tips to help avoid employment scams.

If you suspect that you are the victim of an employment scam or other fraudulent behavior, we are here to help. Please contact our legal team at legal@jacobsononline.com or +1 (312) 628-0383.

Additionally, we will be upfront about what you can expect when you are working with a Jacobson recruiter:

Transparent Communication

At Jacobson, we value personal connections, and our recruiters will always attempt to email or call you directly when possible. Our recruiters’ emails contain a branded signature block containing company contact information to help further distinguish them.

Sometimes we may initially contact you using the messaging function on the job board or social networking platform where we came across your profile. In those instances, our recruiter will often share high-level information and request an introductory conference call to further discuss the opportunity. During that preliminary call, our recruiters will introduce themselves, tell you about Jacobson, and provide details about our client’s role and hiring requirements to better gauge your interest and fit. We will never require you to make a purchase or request personal information over an email or text message.

We believe in constant and transparent communication with our candidates and are committed to addressing your questions and concerns in a timely manner. It is important for you to understand our recruiting and hiring process and always be aware of next steps.

While representing our client’s opportunity, Jacobson may schedule interviews, provide feedback and present offers on our client’s behalf. Job offers will be made in person or over the phone. If you are regrettably not selected for the role, we will share the client’s feedback and offer advice for future interviews, as appropriate.

Commitment to Privacy

Jacobson sets high ethical standards for our employees and complies with all laws and regulations applicable to our business. The recruitment process is entirely confidential. Our recruiters work hard to protect your privacy and security. We will not provide any personal or identifiable information to our clients or any third-party without your prior consent. Additionally, if you decide that you would like to withdraw from the recruitment process at any time, please just let us know. 

For more information, visit our privacy policy.


Our Code of Ethics

Jacobson takes pride in the strong principles upon which our firm was founded. We expect our employees to strive to the highest ethical, moral and legal standards while conducting business on our behalf.

Jacobson is also a proud member of the American Staffing Association (ASA). As the preeminent voice of the U.S. staffing industry, ASA establishes high standards of ethical conduct to which it holds its members accountable. We have incorporated these principles and practices into our own employee code of ethics:


  • To always conduct ourselves in a professional manner and provide our best work to promote the growth and success of our organization, our clients and our employees

  • To comply with all laws and regulations applicable to our business and to maintain high standards of ethical behavior while interacting with candidates, employees, clients and competitors

  • To treat all candidates, employees, coworkers and clients in a professional manner and with dignity and respect

  • To maintain high standards of integrity when representing our firm, clients and candidates in the marketplace

  • To determine the experience and qualifications of candidates and employees as appropriate, or as required by law, and to place the best qualified employee to fill the client’s needs

  • To provide equal employment opportunities, based on job qualifications, without regard to race, color, religion, national origin, sex, age, disability, pregnancy, ancestry, marital status, sexual orientation or any other legally protected status 

  • To clearly explain wage rate, applicable benefits, hours of work and other assignment conditions to employees prior to assignments and to promptly pay any wages and benefits due in accordance with the terms of their employment and applicable legal requirements

  • To support employee professional development efforts

  • To satisfy all applicable employer obligations, including payment of the employer’s share of social security, state and federal unemployment insurance taxes, and workers’ compensation

  • To ensure employees are assigned to work sites that are safe and that they understand the nature of the work the client has requested and can perform such work without injury to themselves or others

  • To promptly respond to employee questions, concerns or complaints regarding unsafe work conditions, discrimination, or any other matter involving the terms and conditions of their employment

  • To refrain from using confidential information, data on decisions, plans or any other proprietary information in a manner that might be contradictory to the interest of the firm without prior authorization

  • To avoid any situation which involves or may involve a conflict between a personal interest and the interest of the firm by promptly disclosing the conflict of interest in writing to a manager